Redesign the insurance portal
Reliance General Insurance, a $2 Billion Insurance company, partnered with Pepper Square to reduce the time spent by the insurance agents in adding and renewing the insurance policies.
Our solution?
Revamp the portal to simplify the user experience, make the insurance policy process quicker and increase the efficiency of the agents.
The value delivered
- The new interface reduced the insurance agents time to add and renew the insurance polices by 26%.
- Number of clicks were reduced to 5 clicks from 13 clicks while searching for information.
- Registrations through agents increased by 42% in 3 months.
- Upselling became easier since all other services were showcased upfront..
- Legacy tabular design was removed with modern stepwise process.
- Customer information was organized using column-wise design to view more information in a single page.
Design and collaboration
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