The ask
Vertex tasked Pepper Square to develop a thought leadership platform for Cleveland Bank.
- Vertex Computer Systems wanted to reimagine a thought leadership knowledge portal for one of their banking customers.
- Create a knowledge portal that is engaging, easy to use, and brings all the employees together on a single platform.
Our solution
Create a portal to increase employee engagement and gamify the experience to bring new ideas and earn rewards.
Create a user experience that is component-based.
Use Material UI & UX designs and increase the SharePoint user experience.
Use Agile methodologies for Iterative storyboarding by involving the client stakeholders.
Guided design to increase engagement.
Simplify the interface for better implementation.
Help the engineering team with content assets.
Services offered
Website design
SharePoint development
 UI & UX design
Iterative Design
Exceptional UI UX design to create happy experiences.
We take a creative, collaborative, and innovative pathway to problem-solve and deliver exceptional results for customers across industry verticals.
Hear from our client
Sudip Nandy
Delivery Head, Vertex Computer Systems
It has been a very engaging experience. We felt collaboration was the key to successful delivery. Openness to work and to walk the extra mile is another attribute that made Pepper Square different from others.
People are open and adaptive. I want to thank the team for being innovative, understanding the need well, and being patient listeners. It’s a pleasure working with you folks, and I would like to work with you on future engagements.
The Value Delivered
Consistent branding reinforced brand identity, driving positive client sentiment and trust.
Captured the user journey using Heat-Map tools and reduced bounce rate.
Gamified approach encouraged the employees to share new ideas and earn reward points.
User persona segregation based on domain expertise and location made the sessions, events, and discussions relevant for employees.
The data moderation feature helped the admins filter unwanted information from the portal.
A dedicated customer success manager was appointed, who ensured the deliverables were met within the timelines and with desired quality.