Delivery

What you will own:

• Own end-to-end delivery across projects - from planning through go-live with full accountability for outcomes
• Challenge technical decisions, review solution approaches, estimate effort and identify delivery risks
• Be the client's most trusted point of contact – remove customers’ headache and help them shine by being their go to advisor
• Spot risks before they surface and resolve blockers proactively, so nothing lands on the client's desk as a surprise
• Lead with confidence and urgency - clear decisions, fast follow-through, and get things done

What Makes You Fit:

• Proven experience owning end-to-end project/program delivery in the IT Services
• Strong understanding of end-to-end implementation and deployment of Digital Acceleration, Experience Transformation, AI Solutions, or similar enterprise initiatives with modern delivery practices.
• Impeccable client relationship skills - this is non-negotiable
• Complete understanding of client’s business and be their extending advisor.
• Strong sense of delivery ownership - treats every commitment as personally accountable
• Leadership confidence - calm, decisive, and credible in front of clients and internal teams alike
• Highly proactive with a relentless getting-things-done attitude - anticipates rather than reacts

What Success Looks Like:

30 Days - Learn & Align

• Own every active account, project status, and client stakeholder
• Understand delivery health, risks, and morale on both client and internal teams
• Establish yourself as a dependable, always-reachable point of contact for clients

60 Days - Execute & Improve

• Put structure around delivery tracking, risk visibility, and escalation handling
• Become a trusted advisor with proven leadership qualities
• Build client confidence through consistent, proactive communication

90 Days - Deliver Outcomes

• Demonstrate measurable improvement in delivery predictability and client satisfaction
• Be recognized as the go-to leader for delivery ownership across accounts
• Set standard for client empathy and delivery excellence across the team

Qualification:

We care about your ability to own outcomes, keep clients genuinely happy, and get things done without excuses. Rest is secondary to demonstrated impact.