Usability testing generally involves a Live, One-on-One session between a participant in a study and a moderator. The participant is asked by the moderator to carry out various tasks representing all those that real users would perform. This is useful in many ways....
It’s no longer just about listing your products and selling online. Over the past few years, online shopping has seen a significant transition from ‘what kind of product I need’ to ‘what kind of experience I want’. Which means, just because you have a great product...
If anyone asks why you love your favourite store, what will you say? Most likely, it is the quality and ease of shopping. But what if you find out that the customer service expert waiting behind the counter is not ready to answer your question and is busy with his...
Everyone who cares about solving a problem, even modestly, talks about Design Thinking. Today, what a company offers its customers is no longer enough. It took businesses a while to shift their focus from being business-centric to being user-centric. With design...
When I look back on the 11-year journey of Pepper Square, many people and events flash back in my mind. There were days that were gloomy, days of laughter and anxious moments spread in between. Anand serving chaat The truth is, dreams have nothing to do with the food...
From the homes to the trunks of your car, Amazon has access to everything you do: what you eat, wear, and play or basically how you use your time round the year, month and day. It doesn’t matter which part of the world you reside in, as long as you have a valid credit...
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