Redefining your business to stay competitive The world of business is changing, so how can you train the most valuable asset of your business? How can you compete and win in today’s rapidly transforming marketplace? Innovation, customers, business models, customer...
On a pleasant day in the fall of September 2014, when the daytime temperature hovered in the 70s (°F), our Des Moines office phone rang, and Eric Papcun, who was our Chief Experience Officer, picked up the call. A familiar voice greeted him, and he was thrilled...
Organizations today, despite being driven by a customer-centric approach and experienced leadership team, are losing visibility. Internal communication and the positive zeal of the organizations are dying. The employees are confused and feel boxed. Meanwhile, the lack...
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