With India all set to hit a networking boom and the future being predominantly mobile, the Government of India has finally come out with a draft Social Media Framework and Guidelines.
The draft is aimed and designed to engage with all its stakeholders (especially citizens) in real time to make policy making citizen centric. The guidelines have been developed for all eGovernance projects under the National eGovernance Plan.
With social media transforming the way people connect with one another on a 24×7 basis, and with its viral ability for exponential spread of information by word-of-mouth, it is redefining the way organizations and people communicate.
Taking a cue from this, Governments across the world are taking to social media to interact with their citizens. In the US, for example, The White House has its own Facebook page and Twitter profile. In Victoria, Australia, the prime minister’s office uses YouTube, Facebook and Twitter as well as Live Chat and blogs to interact with its stakeholders.
In India, many Government organizations are already using social media in a limited manner. The Delhi Police, for example, uses Facebook and Twitter to ease handling of traffic related issues.
The Public Diplomacy division of the Ministry of External Affairs made its debut recently on Twitter with the ID IndianDiplomacy which was used recently very successfully during the recent crises in Libya and the Middle East.







